We want you to pay only for videos that work for you. This policy covers payments made to 4k Motion for 4k Motion.
Failed videos
If making a video (or an AI step) fails, no credits are taken. There is nothing to refund because you were not charged.
Plans and credit packs
- Unused purchases: if you have not used any of the credits from a purchase, you can ask for a full refund within 7 days of paying.
- Used purchases: once credits from a purchase have been used, that purchase cannot be refunded.
- Monthly plans: you can cancel at any time. Your plan keeps working until the end of the month you paid for, and you will not be charged again. We do not refund part of a month.
- Yearly plans: you can cancel at any time; the plan keeps working until the end of the year you paid for. Within 7 days of paying, if you have not used any of its credits, you can ask for a full refund. After that, we do not refund the rest of the year.
Wrong, duplicate or failed payments
If you were charged twice, charged the wrong amount, or money left your account but the payment failed, we refund it in full.
How to ask
Email [email] from the email on your account, with your payment ID (from the Razorpay receipt) and the reason. We reply within 2 working days.
When you get the money
Approved refunds go back to the way you paid (UPI, card, net banking or wallet) within 5–7 working days. Your bank may take a little longer to show it.
Delivery
4k Motion is an online service. Credits are added to your account right after a successful payment, and videos are delivered on the website for you to download. Nothing is shipped.
Affiliates
If a payment is refunded, the affiliate commission earned on it is reversed.